SENVEND Telemetry Setup

First login to the my.SENVEND telemetry app

We will activate you after booking the telemetry package for the my.SENVEND app.
Here you will learn how to log in for the first time after activation.

Getting Started: Configure the my.SENVEND App (Video)

Create Location & Machines

To use your SENVEND Payment Terminal for your vending machine, you need to set it up in the my.SENVEND app in the first step.

1. Click on Machines.
2. Select New to create a new machine​
3. Create a machine.  Here you will find more detailed information again, on how to set up your machine in the app. .
4. Connect a free terminal.
5. Create a location. Here you will learn more in detail, how to set up the location.
6. Select a location name and assign a URL (for the public website of your machine).
7. Enter the address (street & zip code).
8. Enter street (optional) in the top field for display on the public website.
9. Fill out help contact (optional). Enter the number that customers should see for contacting in case of issues in the help area. Here you will find out, how to set up the help center for your customers or how you can read and edit your customers' help notifications.
10. Now you can create the location simultaneously with machines.

Configure terminal

Once your machine is set up, you can configure your terminal – tailored to your requirements and your machine:

1. Select your machine from the machine list.
2. Select the appropriate terminal.
3. Configure the terminal:
4. 1. Upload a screensaver.
   2. Configure the age verification.
   3. 1. Note whether the proactive age verification needs to be activated.In proactive age verification, the screensaver is replaced by the "Start Age Verification" icon. This is necessary for machines that do not automatically report to the terminal for age verification..
   4. Activate Always Idle depending on the machine model.

Here you can find more features and settings for your SENVEND Payment Terminal.

Product planning 

Once your terminal is configured, we can configure your vending machine and the products.

1. Go to the configuration of the machine for product planning.
2. Under Add, you can create the products.
3. Under + you can create new products; alternatively, select from existing products.
4. In Administration, you can create new products (Administration -> Products).
5. Price including optional deposit (deposit included in the gross price) and specify sales tax
6. Name the selection (where the product can be found in the vending machine). Here you can also add multiple options if the product is available in several compartments of the vending machine.
7. Define the critical stock (optional). Critical stock refers to the point at which a warning should appear that the stock is below the threshold.
8. Define the reorder level (optional). This function is useful for packing lists: How far would you like to replenish this product by default?
9. Fill out the Maximum Capacity.
10. Enter the display number if it is not the same as the selection number. This is necessary, for example, with Sielaff machines, where the display number is not equal to the selection number.
11. Save the product.
12. Now go to the Inventory.
13. Change the inventory values here; restock your machine. You can either fill all products individually or alternatively fill them all at once (by selecting all and then clicking on refill/max value).

Hier erfährst du noch einmal im Detail, wie du Produkte in der App anlegst.

This way, you can quickly fill your vending machine with products at the beginning and effectively use the telemetry.

User and Role Management

In my.SENVEND, users can be created and one or more roles can be assigned. The assigned roles determine the available functions and areas within the my.SENVEND telemetry app.

1. Click on Administration in the top navigation bar.
2. Select Users from the left sidebar afterwards.

Create new user and assign role(s)

1. Click on the button New +.
2. Enter the email address of the user to be created.
3. Click on the Roles field and assign the user one or more roles by clicking in the respective checkbox.

Assign role(s) to an existing user

1. Click on the icon on the right in the row of the desired user , to edit the user.
2. Click on the Roles field and assign the user one or more roles by clicking in the respective checkbox.
3. Save your selection with Save.

The following roles are available:

Admin has all rights for the selected operator.

Money Courier Access to cash withdrawals and cash balance.

Packer has exclusive access to the packing list.

Product Manager manages the product catalogue and product categories.

Product Planner plans products at vending machines and processes selections.

Tax Advisor has access to financial data and reports.