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SENVEND onboarding after purchasing the terminal

After you have purchased the SENVEND payment terminal from one of our retailers or rented it from us, the next step is to complete the onboarding.

What is the onboarding?

To enable you to accept card payments securely and smoothly, we will register you with the payment service provider Telecash. This step ensures that all legal and technical requirements are met to offer you and your customers reliable payment processing. This is called onboarding.


During onboarding, TeleCash verifies your company data and identity in order to comply with legal requirements such as the Money Laundering Act and payment service guidelines. This protects not only TeleCash, but above all you as a merchant and your customers from potential fraud attempts.


At the same time, the necessary contract is concluded during onboarding, which forms the basis for cooperation with TeleCash. This contract regulates all important points such as transaction fees, payment modalities and technical connection. Only when this step has been completed can card payments be processed at your ATM and the sales securely and reliably paid out to your account.


Once you have started the onboarding process with us, we will process it as quickly as possible. You will receive documents to sign, which we will then forward to Telecash. Please allow approximately 10 working days for Telecash to process your application.


In short, onboarding is an essential step in ensuring that everything related to card payments is legally compliant, transparent and runs smoothly. We are happy to assist you with any questions you may have about this process.


Required data and documents


  • ID document (both sides) and personal details
  • business registration
  • date of establishment
  • creditor ID
  • VAT identification number

Further information on onboarding for sole traders

  • Identification document and details of all beneficial owners
  • Articles of association, to clarify signing authorisations
  • date of establishment
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
  • ID document (both sides) and personal details
  • Commercial register entry and business registration
  • date of establishment
  • company registration number
  • creditor ID
  • VAT identification number
  • Identification documents (both sides) and details of all shareholders
  • company registration
  • Articles of association, to clarify signing authorisations
  • date of establishment
  • creditor ID
  • company registration number
  • VAT identification number
  • IDnow transaction number of all signatories
  • Identification document of all general partners (limited partners with a share in the business > 25%)
  • company registration
  • Articles of association, to clarify signing authorisations
  • date of establishment
  • Commercial register number
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
  • Identification documents of the managing directors and all beneficial owners
  • company registration
  • Articles of association or list of shareholders, to clarify signing authorisations
  • date of establishment
  • Commercial register number
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
  • Identification documents of the managing directors and all beneficial owners
  • company registration
  • Articles of association, to clarify signing authorisations
  • date of establishment
  • Commercial register number
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
  • Identification document and details of all responsible persons and beneficial owners
  • company registration
  • Articles of association/statutes
  • date of establishment
  • Commercial register number
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
  • Identification document and details of the general partner and all beneficial owners (limited partners with a share in the business > 25%)
  • company registration
  • Articles of association, to clarify signing authorisations
  • date of establishment
  • Commercial register number
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
  • Ausweisdokument (beidseitig) und Angaben des / der Vorstandsmitglied(er) gemäß Satzung (Einzelvertretungsberechtigung oder Gesamtvertretungsberechtigung)
  • Vereinsregisterauszug
  • date of establishment
  • Vereinsregisternummer
  • creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

Any further questions? Please feel free to contact us. To the contact form